EMT Practice Test

1. Question Content...

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Question1: An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.
What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

Question2: Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

Question3: What tool would you use to automate a process so a parent case is closed, the child case automatically closes?* (1 Point)

Question4: With Customizable Forecasting you can forecast any of the following data.
Choose three answers.

Question5: What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

Question6: Which value rolls up for both customizable and collaborative forecasting? * (1 Point)

Question7: "Object" data needs to be pulled up monthly from an org and stored else where. What can be done to perform this? Choose 2

Question8: Admin wants parent case cant be closed until all child cases are closed.

Question9: SFB Industries is currently granting access to a number of users around the business to various reports and folders in Salesforce. They are currently granting access based on the specific users. Which feature in Salesforce can be used to make this more efficient?

Question10: Cloud Kicks call center agents have given their manager feedback that It takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases.
Which setting should the administrator use to meet the requirement?

Question11: Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Question12: Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?

Question13: Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1, What type of product scheduling should the CK administrator set up to accurately capture that information?

Question14: AW Computing wants to identify If certain customer is eligible for a service contract based on product. How to check it ?

Question15: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

Question16: While Seeing a case record that has a blank field even though that field is set as required on page layout. What may be possible reason for this kind of unexpected behavior ?

Question17: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and "grant access using hierarchies" is checked in their sharing settings. Why is the sales manager not able to view the contact?

Question18: SFB Industries need to create a relationship between two objects. They need to have their own independent security settings but if a child record has a parent, the parent CANNOT be deleted. How can this be achieved?

Question19: Suggest a feature that SFB Industries can enable to increase call deflection.

Question20: The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.
What action should the administrator take to meet this requirement?

Question21: A user has been granted a delegated admin to a custom object. What can he complete on that object. Choose 2

Question22: A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution? * (1 Point)

Question23: What needs to be done before converting lookup to Master detail relationship

Question24: Which two values roll up the Hierarchyto the manager for both Customizable and Collaborative Forecasts?
Choose 2 answers

Question25: Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

Question26: How User can import Quota in Forecast ? Choose 2

Question27: In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)

Question28: Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.
What are the possible reasons for this?

Question29: Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.

Question30: Universal Container sells container and they ship it one time and payment is made monthly. What should be Scheduling ?

Question31: Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?

Question32: How can the administrator ensure article managers use specified values for custom article fields?

Question33: Which three actions should occur when an administrator clicks save after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy?
Choose 3 answers * (1 Point)

Question34: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship. What should the administrator verify to ensure that conversion is successful?

Question35: A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

Question36: The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

Question37: Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues.
How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

Question38: The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production.
Which item should the administrator review to find these details?

Question39: Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

Question40: Customer wants to make sure that he is given a summary report on 4 regions weekly. How to achieve this ?

Question41: How should a Workflow issue be properly monitored and Debugged?

Question42: Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads?
Choose 2 answers

Question43: What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

Question44: Which feature should the administrator consider that allows for this?

Question45: When will account assignment rules automatically assign an opportunity to a territory

Question46: AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.
What should the team consider before Implementing Salesforce Shield?

Question47: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

Question48: Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

Question49: Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated.
Which two options should the administrator use to automate these updates?
Choose 2 answers

Question50: What should an administrator consider when enabling territory management? choose 3

Question51: The administrator at universal containers has been asked to track training classes taken by employees.
Employees may take several classes. The employee and class objects have already been created. How should the administrator relate the two objects?

Question52: A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.

Question53: The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.
Where should the administrator make this change?

Question54: The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of
3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.
Where should the administrator make this change?

Question55: A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate #m*e the sates rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

Question56: What should an administrator consider when moving approval processes using a change set? * (1 Point)

Question57: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question58: You can track only Assets sold by your company.

Question59: What can an administrator do to enable customers to submit service request? Choose 2.

Question60: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question61: Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
● send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
● Assign the appropriate salesperson to be the lead owner, depending on the product selected
● create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

Question62: Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?

Question63: What is the maximum file size that can be uploaded in CRM Content? * (1 Point)

Question64: Which features are available only in Customizable forecast ? Choose 3

Question65: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. * (1 Point)

Question66: Which text formula is correct to assign a value based on a custom lead field?

Question67: The sales agents at DreamHouse Realty have a profile that allows them to import records for a custom object called House. The agents only need to make imports occasionally and typically Import around 100 new records at a time.
What tool should the agents use to upload records?

Question68: Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted.
How could the administrator troubleshoot this?

Question69: Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?

Question70: An administrator created two record types on the Account object: Internal Customers and External Customers.
A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?

Question71: After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

Question72: An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system.
how should the administrator import the data?

Question73: Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?

Question74: Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?

Question75: When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?Choose 3 answers.

Question76: Which of the following is NOT true about article types in Salesforce Knowledge?

Question77: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)

Question78: Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.
How should the system administrator modify thr report meet this request?

Question79: During Deployment from Sandbox to production using Changeset , Few components missed. How you are going to add those component to production ?

Question80: Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

Question81: AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.
What relationship should be used to relate the Audit object to the Account object?

Question82: What are abilities of both Customizable and Collaborative forecasting. Choose 2

Question83: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solutions can an administrator set up to assist with this?

Question84: Position and job opening is a Master Detail relationship. OWD for Position is Private. Someone else wants to edit Job Openings. How to do it.

Question85: A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Question86: When can a user become an owner of a record without being a record creator?
Choose 2 answers.

Question87: Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.
How will this impact users when reading, editing, or reporting on Accounts?

Question88: Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?

Question89: AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7

Question90: How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

Question91: An Administrator wants to create a Knowledge base for articles such as FAQ Setup Guides & Guides with Images. What should be created to accommodate this?

Question92: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

Question93: Cloud Kicks wants to understand the implications ot archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question94: Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?

Question95: On the Contact record, if a contact has the value of 'CEO' in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.
What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

Question96: Customer already have products delivered and payment is done on monthly basis. What kind of scheduling can be done ?

Question97: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?

Question98: What permission do you need enabled to see the Find Duplicates button?

Question99: AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?

Question100: The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?

Question101: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Question102: The VP of finance noticed incomplete information on the record that indicates if the borrower was approved or offered an alternate product. This information is collected mid-way through the sales cycle in a picklist.
How should the administrator ensure this Add is completed prior to dosing the opportunity?

Question103: Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?
Choose 2 answers

Question104: Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

Question105: Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil'sforecast willinclude this amount? Choose three answers.* (1 Point)

Question106: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What type of relationship can be used to accomplish this?

Question107: An administrator at Cloud Kicks has enabled Territory Management and is setting up a territory model. Some users in a territory need to access Contacts and Opportunities related to the Account.
Which two capabilities are available for users in a territory?
Choose 2 answers

Question108: Users report they are getting an Apex trigger error when they try to save a specific Account record. How could an administrator collect more information about the processing for that record?

Question109: AW Computing (AVVC) has customers In multiple countries. AWC would li<e to set up advanced currency management for Its system.
Which two considerations should AWC be aware or prior to implementing this change to the existing system?
Choose 2 answers

Question110: What happen when using changesets ( choose 2)

Question111: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken lo merge these accounts using the Salesforce merge feature?

Question112: A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?

Question113: VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

Question114: Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive
24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?

Question115: When an opportunity with a least one opportunity product close wins, Universal Containers requires that an Invoice record be created with Invoice_Line_item_c records for each Product on the Opportunity.
How should an administrator implement this request?

Question116: What happens when an admin creates a custom tab for a custom object (3)

Question117: An administrator is asked to create a report to calculate the year-over-year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?

Question118: In the case team list, users can view the case details and related lists depending on their rights (T/F)

Question119: What are permissions needed for the Accounts and Opportunity Object when merging Accounts.

Question120: A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? * (1 Point)

Question121: The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?

Question122: A sales manager wants to edit the opportunities entered by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution?

Question123: Which feature should NOT be used if SFB Consulting wants to validate data being entered via an API?

Question124: What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

Question125: What is true about Salesforce Communities? Choose two answers. * (1 Point)

Question126: The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.What is a recommended solution ?
Discuss

Question127: The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?

Question128: Which of the following statements are true about the Opportunity field, "Stage"? Choose two answers.

Question129: A sales manager wanes to edit the Opportunities owned by the sales team. The manager does NOT have edit access to the Opportunity object.
What is the recommended solution?

Question130: How to streamline knowledge article creation process ?

Question131: A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?

Question132: The administrator at universal containers has been asked to track training classes taken by employees. Employees may take several classes. The employee and class objects have already been created. How should the administrator relate the two objects?

Question133: An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Visual Studio Code.
Which three pieces of information must be supplied to Visual Studio Code during this process? Choose 3 answers. * (1 Point)

Question134: What access can users have to Accounts and Opportunities when territory management is enabled? * (1 Point)

Question135: A sales representative changed the ownership of an account that they owned. What impact will this have on sharing?

Question136: An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder.
What event type should the administrator look for in the event column?

Question137: A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.
What additional step should the administrator take to remove the manager access to these records?

Question138: Admin wants to make exact copy of production metadata in developer sandbox.